Effective Date: August 1, 2025

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1. Purpose

This policy outlines the conditions under which guests may receive a refund for bookings made directly with Summit Della Suite. It is designed to ensure fairness to both our guests and the business while maintaining our commitment to high service standards.

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2. Scope

This policy applies to:

• Accommodation bookings (suites, rooms, apartments)

• Property hire and exclusive use bookings

• Direct reservations via our website, telephone, or in person

Bookings made via third-party platforms (e.g., Booking.com, Airbnb) will follow the refund policy stated on those platforms.

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3. General Principles

• Refund requests must be submitted in writing via email to our Reservations Team.

• All refunds are processed back to the original payment method.

• Refunds are subject to any applicable bank or transaction fees.

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4. Refund Conditions

4.1 Cancellations

• Full Refund: Guests who cancel within 24 hours of booking are eligible for a full refund.

• No Refund / Date Change Only: Cancellations made more than 24 hours after booking are non-refundable. In such cases, guests may request to change their booking date, subject to availability.
  

4.2 Early Departures

• If a guest chooses to check out before the original departure date, unused nights are non-refundable.

4.3 Force Majeure

• In the event of unforeseen circumstances beyond our control (natural disasters, government restrictions, pandemics), we will offer a credit voucher valid for 12 months or a partial refund at our discretion.

4.4 Non-Refundable Rates

• Bookings made under a non-refundable promotion or special rate are not eligible for a refund under any circumstances.

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5. Property Damage & Incidentals

If damage is caused to the property or contents during a guest’s stay, repair or replacement costs will be charged to the guest directly. 

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6. Processing Time

Refunds are processed within 7–10 business days from the date of approval. Actual posting time may vary depending on the guest’s bank or payment provider.

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7. Disputes

Any disputes regarding this policy will be handled in accordance with South African consumer protection laws.

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Summit Della Suite values your business and strives to offer transparent and fair booking terms while ensuring operational sustainability.

8. Contact Information

Summit Della Suite
Email: support@summitdellasuite.co.za
Phone: (011) 464 5531

WhatsApp: (068) 716 6468

Website: www.summitdellasuite.co.za